Control Systems Service Support Engineer
We are looking for a qualified, motivated, self-starter with exceptional customer service skills to service our equipment from an electrical and software engineering standpoint. The individual will need to work well with others, have excellent communication skills, and be able to provide training for both customers and technicians across our portfolio of equipment.
If you are you looking for your next step in your career, this could be it and we would love to hear from you: hr@abgintusa.com
Role Overview
| Location | Elgin, IL, USA |
| Role Type | Full Time |
| Department | Service |
| Responsible To | Service Manager, Operations Manager |
Key Responsibilities
- Deal with all aspects of machine software, commissioning service support, and technical documentation from an electrical and software perspective.
- Look for continuous improvement opportunities in all aspects and processes of business.
- Be the first point of contact for providing technical support to the ABG Service department.
- Provide direct technical support to onsite service engineers and customers.
- Travel to customer sites to provide service support and carry out retrofit installations.
- Travel to other ABG sites, customers and supplier facilities when required.
- Carry out any necessary drawing or wiring modifications when required.
- Produce technical documentation for machine operation as needed.
- Produce, modify and maintain software programs.
- Create test procedures for service technicians.
- Comply with and develop quality and safety improvements.
- Analyse and interpret data.
Qualifications
University/College degree and/or work experience with:
- Converting and printing industry
- Electrical design
- Motion Control
- Valid, clean FULL driving license
- Valid passport
Key Skills
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Effective communicator
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Ability to work alone or within a team
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Able to prioritise and meet deadlines
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Organised
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Time Management
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Can-do Attitude
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Methodical approach to problem solving
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Courteous and professional at all times
Personal Attributes
- Ability to work alone or within a team
- Able to prioritise and meet deadlines
- Organised
- Time management
- Can do attitude
- Methodical approach to problem solving
- Courteous and professional at all times
- Effective communication
- Willingness to travel
Benefits
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Medical Insurance
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Dental and Vision Insurance
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401K Retirement Plan
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Paid Time Off
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Competitive Salary